Free
Ground shipping on eligible mainland US orders
10 days
Return window, counted from delivery
RMA
Return Merchandise Authorization number, required before any return is sent
1
Free Ground Shipping on Mainland US Orders
Receive complimentary ground shipping to all 48 continental US states on qualifying AWScales.com purchases.
- Does not apply to shipments for Alaska or Hawaii.
- Valid at AWScales.com only.
- Applies only to an order shipped to a single address within the contiguous United States and Washington D.C.
- Additional charges apply for all other shipping options and destinations.
2
Returns
You may return a Product for any reason within 10 days of delivery for a refund. Authorization for ALL returns must be approved by our Customer Services Department.
Step 1
Get your RMA
Email mail@awscales.com or call (866) 643-3444. A return authorization number (RMA) must be given to you before you return anything.
Step 2
Ship within 5 days
All return shipments must be postmarked within 5 days of receipt of the RMA.
Step 3
Include your details
Put a copy of your sales receipt, your RMA number and a contact phone number in the package.
Important: Returns that do not include this information and that we cannot associate with a specific order will be disposed of within 60 days of receipt without refund or other liability.
3
Refunds
Except for Products damaged during shipment to you, Products authorized for return must arrive at our facilities in exactly the same condition as they were received to be eligible for refund.
20%
Restocking fee deducted from the amount you paid
30% to 50%
Restocking fee if the box is damaged, items are missing, or there are signs of use (or the return may be rejected), at our sole discretion
Not refunded
Shipping charges are not credited or refunded
- All accessories and paperwork must be included with your return, and there must be no damage to the packaging.
- No refund will be processed if a past due balance is outstanding on your account.
Need a return authorization or have a question?
Our Customer Services Department is happy to help.