Shipping and Returns
- FREE GROUND SHIPPING ON ALL MAINLAND US ORDERS OVER $29.99: Receive complimentary ground shipping to all 48 mainland US states on your AWScales.com purchase over $29.99. Offer does not apply to shipments for Alaska or Hawaii. Offer is valid at AWScales.com only. Offer only applies to an order shipped to a single address within the contiguous United States and Washington D.C. Additional charges apply for all other shipping options and destinations.
- Returns: You may return a Product for any reason within 10 days of delivery for a refund. Authorization for ALL returns must be approved by our Customer Services Department – by email to firstname.lastname@example.org or phone (866) 643-3444) and a return authorization number (RMA) must be given to you prior to the return. All return shipments must be postmarked within 5 days of receipt of the RMA. You must include a copy of your sales receipt, your RMA number and a contact phone number with your return. Returns that do not include this information and that we cannot associate with a specific order will be disposed within 60 days of receipt without refund or other liability.
- Refunds: Except for Products damaged during shipment to you, Products authorized for return must arrive at our facilities in exactly the same condition as they were received to be eligible for refund. For refunds, we will issue a refund for the amount you paid for the returned Products minus a 20% restocking fee. Shipping charges will not be credited or refunded. No refund shall be processed if a past due balance is outstanding on your account. All accessories and paperwork must be included with your return, and there must be no damage to the packaging. If we receive a Product for return with damage to the box, missing items, or signs of use, we will either reject the return or charge a 30% to 50% restocking fee, in each case at our sole discretion.